Frustrated Springfield roof customers wait one year; no movement in attorney general lawsuit

SPRINGFIELD, Mo. (KY3) – One year ago, the Missouri Attorney General sued a roofing company that left Springfield customers in limbo. Not one hearing has happened in that lawsuit. There’s not even one scheduled.

This started with an On Your Side Investigation back in the spring of 2021. Customers paid Love Our Roof, also known as Xcel Roofing, thousands and never got what they were promised. Following our reporting, the Attorney General filed a lawsuit against the company, but not much has changed.

The same goes with the empty Love Our Roof office on South Fremont Avenue in Springfield. There’s still a sign despite the sudden closure two years ago. Back then, customers would tell you the ink was still drying on their paperwork when the doors closed.

“I don’t believe at all that when we wrote a contract the week before the business closed that they didn’t have some inclination that the business was failing financially,” said Laura Leclair in 2021.

Leclair paid a nearly $4,000 deposit for home improvements. On Your Side caught up with her recently after she hired another company to do the job.

“We paid for it twice when we lost the $4,000 deposit, and it created a much longer process than it could have been. We had to wait for about a year before we found a new contractor, and they were able to get us on the schedule and get materials,” she said.

Leclair, along with others, never got their money back. She filed a complaint with the Missouri Attorney General. She’s listed in the lawsuit that indicates the company made ‘false promises’ and ‘violated the Missouri Merchandising Practices Act.’

“It would be nice to know if something was in the works. There are a lot of people who would like to see

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Legal & General’s claim delays are adding to my trauma after brain surgery | Insurance

I am 35 with two young children. Seven months ago, I was diagnosed with a brain tumour and underwent emergency surgery. I made a claim on my Legal & General income protection policy as I was signed off work.

I have since undergone 33 sessions of radiotherapy, and two rounds of chemotherapy, all while trying to deal with Legal & General which is poor at replying to emails and providing updates. Every time my doctors provide requested information, it takes weeks to be assessed.

A small caveat is that, when I applied for the insurance six years ago, I ticked “no” to a question about whether I had received treatment or counselling for anxiety, depression or mental illness. I had, the previous year, received cognitive behaviour therapy for low mood, but did not think this applied.

I feel this, and the reason for my claim, are completely unrelated and that Legal & General is now trying to fish for a reason not to pay out.

My statutory sick pay ended last month, and I may be forced to return to work during treatment to pay the mortgage. Legal & General has now offered me £100 compensation for the delay, but implies a decision may still be weeks away.
CL, Witney, Oxfordshire

You have endured a horrifying few months and I’m so sorry. You are right. A course of CBT, which may seem a minor omission to you, is a major sticking point for an insurer. Mood swings can be an early sign of a brain tumour, but insurers have been known to have relied on completely unrelated conditions to avoid a payout. One reader was left over £30,000 out of pocket after being diagnosed with a kidney tumour while on holiday, because she’d failed to inform her insurer

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