How do you effectively manage inbound calls to your legal practice?

AnswerConnectBy Legal Futures Associate AnswerConnect

Modern communication has grown to encompass a huge range of channels. But in a moment of panic or urgency, people still tend to pick up their phones and make a call. This is especially true in legal practices, where clients or potential clients call at all times with various questions and requests. Answering these inbound calls and responding in a timely manner is important to maintain strong bonds and build trust. 

Dealing with inbound calls

Answering calls during important meetings or while at court is not possible. Having a dedicated person to take calls and messages is the first step to effectively managing inbound calls. But unlike emails or messages, calls can’t be scaled. A person can only tend to one caller at a time. You can’t say how long a call might take. 

Simultaneously, 64% of callers will hang up if they don’t receive an answer within 5 minutes of calling a business. So your receptionists can either choose to rush a caller in order to reach the other callers before they hang up. Or they can remain on the call and potentially lose over half of the other callers to a competitor.

So how do you manage the calls your legal practice receives without compromising your clients (or exhausting your staff)? 

In this article, we’ll explore how to increase inbound calls and offer tips on how to strategically manage them. 

How do you increase inbound calls to your practice?

Make your number visible

To make it easier for clients to reach you, your phone number needs to be visible. 

That means making it visible at every point of contact:

  • On your website
  • On web directories such as Google, Bing and AppleMaps. 
  • On review websites.
  • On your social media channels. 
  • Your business cards.
  • Your
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Hunter Biden’s legal team asks Bannon, Stone, Giuliani others to preserve evidence for future lawsuits

Hunter Biden’s biden-lawyer-abbe-lowell-rcna62804″ data-ylk=”slk:legal team” class=”link “legal team sent letters to Rudy Giuliani, Roger Stone, Steve Bannon and 11 others on Wednesday, asking them to preserve potential evidence for future lawsuits related to the alleged theft of personal data that may include information from his laptop, according to documents obtained by NBC News.

The move is the latest in a new legal strategy by lawyers for President Joe Biden’s son, who plan to pursue a wide range of litigation against allies of Donald Trump and others involved in obtaining and disseminating data that they say is or may be the private property of their client.

Besides Bannon, Stone and Giuliani, those who were sent near-identical “litigation hold” letters include John Paul Mac Isaac, the computer repairman who first obtained the laptop when Hunter Biden allegedly left it at his Wilmington, Delaware, shop; lawyer Robert Costello, who has represented both Bannon and Giuliani, ex-Trump aide Garrett M. Ziegler, and former Biden business partner Tony Bobulinski.

Each of the letters begins, “You have made various statements and engaged in certain activities by your own admission, or that have been publicly reported in the media, concerning our client, Robert Hunter Biden (“Mr. Biden”). This letter (“Notice”) constitutes notice that a litigation hold should be in effect for the preservation and retention of all records and documents related to Mr. Biden.”

A spokesperson for Biden’s legal team told NBC News, “We are going back to 2008 to ensure we capture the extensive — and sustained — attacks on the Biden family.” This time frame goes back to his father’s unsuccessful 2008 campaign for president.

“Hunter Biden has spent the last several years being the subject of investigations and exhaustive media scrutiny, while also telling his story in a detailed memoir

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Hunter Biden’s legal team asks Bannon, Stone, Giuliani and others to preserve evidence for future lawsuits

Hunter Biden’s legal team sent letters to Rudy Giuliani, Roger Stone, Steve Bannon and 11 others on Wednesday asking them to preserve potential evidence for future lawsuits related to the alleged theft of personal data that may include information from his laptop, according to documents obtained by NBC News.

The move is the latest in a new legal strategy by lawyers for President Joe Biden’s son, who plan to pursue a wide range of litigation against allies of Donald Trump and others involved in obtaining and disseminating data that they say is or may be the private property of their client. 

Besides Bannon, Stone and Giuliani, those who were sent near-identical “litigation hold” letters include John Paul Mac Isaac, the computer repairman who first obtained the laptop when Hunter Biden allegedly left it at his Wilmington, Delaware, shop; lawyer Robert Costello, who has represented both Bannon and Giuliani; ex-Trump aide Garrett M. Ziegler; and former Biden business partner Tony Bobulinski.

Each of the letters begins, “You have made various statements and engaged in certain activities by your own admission, or that have been publicly reported in the media, concerning our client, Robert Hunter Biden (“Mr. Biden”). This letter (“Notice”) constitutes notice that a litigation hold should be in effect for the preservation and retention of all records and documents related to Mr. Biden.”

A spokesperson for Biden’s legal team told NBC News, “We are going back to 2008 to ensure we capture the extensive — and sustained — attacks on the Biden family.” This time frame goes back to his father’s unsuccessful 2008 campaign for president. 

“Hunter Biden has spent the last several years being the subject of investigations and exhaustive media scrutiny, while also telling his story in a detailed memoir — he has nothing to hide. 

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Amber Heard’s Attorneys Seek to Toss Verdict in Johnny Depp Defamation Trial

Amber Heard‘s legal team filed a motion Friday requesting that the verdict of the defamation trial against her ex-husband Johnny Depp be tossed, including the $10.35 million in damages awarded to Depp by the jury.

In addition to Heard’s attorneys arguing that the verdict is not supported by evidence, the 43-page document submitted to the Fairfax County Circuit Court Friday also calls “to investigate improper juror service,” claiming that public information indicates that a juror who served during the trial was born in 1970, despite court officials listing their birth year as 1945.

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“This discrepancy raises the question whether Juror 15 actually received a summons for jury duty and was properly vetted by the court to serve on the jury,” Heard’s lawyers wrote.

Heard’s legal team also argues that the jurors’ $10.35 million award against the actress is “inconsistent and irreconcilable” with the jury’s conclusion both her and Depp had defamed one another. In addition to Depp’s $10 million in compensatory damages, plus $350,000 in punitive damages, the jury was also awarded Heard $2 million in compensatory damages for her counterclaim.

“Mr. Depp presented no evidence that Ms. Heard did not believe she was abused,” Heard’s attorneys wrote. “Therefore, Mr. Depp did not meet the legal requirements for actual malice, and the verdict should be set aside.”

Depp’s lead attorney, Ben Chew, commented on the motion to toss the verdict, dismissing it as “what we expected, just longer, no more substantive” in a statement to Courthouse News.

The trial began when Depp, the plaintiff in the case, sued Heard for defamation regarding the 2018 Washington Post op-ed she published alluding to her past abuse allegations. Although the op-ed did not directly mention the “Pirates of

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